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Premium Magento Support

Magento Support when you need it
  • Pay as you go

    pay as you go

    At £35 per hour, simply top up as much as you need. Your top-up's do not expire and the time remaining will be on your account until it has been used up.

    1hr minimum top-up

  • Pay monthly

    monthly payment

    If you anticipate using more than 10 hours per month - you may benefit from our monthly after-care packages. Paying monthly benefits includee a more competitive hourly rate combined with the ability to schedule fixed day or time slot just for you.

    Minimum 10 hours per month. 12 month contract.

  • Emergency

    emergency

    At £70 per hour, our emergency rates are very competitive and are extremely useful. For true 24/7/365 support, Sonassi has developers on call to deal with any emergency, just make sure your account is topped up prior to submitting a ticket.

    1 hr minimum account balance required

  • Everyone is different and so is each contract, but if you would like to discuss this further, please contact us.

    Terms and conditions apply

How does it work

clock

Our Magento development partner, Sonassi, provides Magento developmental support for all our customers.

Whether it is installing an extension, customising your layout, adding bespoke functionality or just fixing a problem. Submit a development support ticket and our development team at Sonassi will give you a loose estimate for your work, top-up your retainer balance to suit and we'll schedule a date to complete the work!

On average, development tickets are scheduled with around a 7-10 day lead time for normal requests. Emergency requests can be actioned within as little as 4 hours - but are subject to emergency rate pricing.

We are a firm believer in only charging people for what they use. As a result of this, we only have two types of after-care, PAYG and Monthly, the only difference between the two is how much you anticipate using our services. Both packages are subject to the same terms & conditions and billing rules.

We bill the task by 1 minute increments, so if it only takes 2 minutes, we only charge for 2 minutes, simple! Jobs are easily submitted using theclientarea.info where you can track top-ups, submit and prioritise your tasks.

sonassi

We don't just build websites, we make websites successful. Sonassi web design specialises in Magento e-commerce. Since June 2008, every store we developed has been a Magento store and as a result of this, we are very proficient in the inner workings.

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compare support options

Type Billing increment Avg. lead time Fixed monthly slot Minimum top-up Top-up expiry Hourly pricing 90 day code guarantee
PAYG 1 minute 7-10 days No 1 hour Never expires £35 No**
Monthly 1 minute Variable* Yes 10 hours per month 1 month from £25 No**
Emergency 1 minute 4 hours N/A 1 hour Never expires £70 No**

* Monthly retained services can either have a fixed monthly slot, or "next available slot" booking process
** Due to the incremental billing nature of retained services, we do not provide a code guarantee, this is only available on fixed quotations