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Support
from £25.00
24 hour*
Use our ticket support system for
non-hosting related design or
development assistance for your
Magento store.
Choose from PAYG or Monthly payment options.
Billed by 1 minute increments.
After-care packages are not required for standard hosting related support - it is simply a helpful attachment for those who would like to benefit from Sonassi's Magento development and design expertise with their store.
More information
Standard Hosting Support
hosting support hours
Non-emergency hosting supportMonday to Friday 10am - 6pm
Saturday to Sunday Closed
England Public Holidays Closed
Emergency hosting support
Any 24/7/365
Please note. Tickets deemed as non-emergency will be marked down in priority
Dedicated hosting hardware support
Any 24/7/365
In the event of a hardware failure, upon notification, we endeavour to repair your server according to your service level agreement.
frequently asked questions
faqs
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July 23rd, 2011
-
October 26th, 2010
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September 8th, 2010
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September 8th, 2010
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August 20th, 2010
network status
net0
- firewall
- http
- ssh
- ftp
- imap
- pop3
net1
- firewall
- http
- ssh
- ftp
- imap
- pop3
