Front end node sms-sagat has suffered a hard drive failure causing its RAID array to temporarily run degraded. An engineer has been appointed to carry out the replacement, but at this point we do not have a confirmed time.

At this point we can confirm there has been no data loss and backups are being performed offsite more frequently to ensure a level of redundancy for any customer data stored on this machine.

The server will need to be powered down for approximately 25 minutes during the replacement.

Sms-sagat is the front node for our network (all internal/external traffic is filtered through this server), as a result, there will be network-wide downtime affecting all customers

UPDATE [Friday 7th May 17:19]
The replacement has now been scheduled for Monday 10th May 8:00am > 9:00am. Between these hours, ALL services will be unavailable.

Please check back for latest updates. We apologise for any inconvinience this may cause. As always, we reccomend you follow our twitter updates for any network related issues

http://search.twitter.com/search?q=+%23sonassi_network+from%3Asonassihosting