Accessing your servers IPMI interface requires you to set up a simple VPN connection to our secure IPMI management network. You can use the guide (right) to help you create the connection required. VPN Type: PPTP VPN Host: vpn2.sonassihosting.com Don’t have an account? If you do not have an IPMI VPN account yet, please get [...]

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When pointing your domain to Sonassi hosting, you will need to use the following three nameservers. ns1.sonassihosting.com ns2.sonassihosting.com ns3.sonassihosting.com

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Sonassi is a dual service hosting provider, offering both hosting services and professional services; such as design, development or consultation. This can blur the lines somewhat when it comes to addressing a fault, whether it is designated as a hosting or a development fault. To help clear this understand, here is a brief explanation of what is/is [...]

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In order for our team to prioritise support tickets correctly, any inbound ticket will enter “triage”. We will assess the urgency of the ticket and assign it for priority response, or de-prioritise the ticket to “high”, “normal” or “low” as applicable. For shared hosting customers Some examples of a hosting emergency are: Website completely unavailable, for [...]

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The syntax has changed slightly on Magento 1.4.x.x for Memcache use. We recommend using the following syntax in ./app/etc/local.xml <cache> <slow_backend>database</slow_backend> <fast_backend>Memcached</fast_backend> <fast_backend_options> <servers> <server> <host><![CDATA[memcached.i]]></host> <port><![CDATA[1]]></port> <persistent><![CDATA[1]]></persistent> <weight><![CDATA[1]]></weight> <timeout><![CDATA[10]]></timeout> <retry_interval><![CDATA[10]]></retry_interval> <status><![CDATA[1]]></status> </server> </servers> </fast_backend_options> <backend>memcached</backend> <memcached> <servers> <server> <host><![CDATA[memcached.i]]></host> <port><![CDATA[1]]></port> <persistent><![CDATA[1]]></persistent> <weight><![CDATA[1]]></weight> <timeout><![CDATA[10]]></timeout> <retry_interval><![CDATA[10]]></retry_interval> <status><![CDATA[1]]></status> </server> </servers> <compression><![CDATA[0]]></compression> <cache_dir><![CDATA[]]></cache_dir> <hashed_directory_level><![CDATA[]]></hashed_directory_level> <hashed_directory_umask><![CDATA[]]></hashed_directory_umask> <file_name_prefix><![CDATA[]]></file_name_prefix> </memcached> </cache> [...]

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