This work has been carried out and no issues were encountered. Due to adverse weather conditions, urgent electrical repairs are due in the building housing the monitoring and reporting systems. Please be aware that between: 2th December 2010 08:00am until 2nd December 2010 10:00pm There is essential maintenance scheduled on electrical systems responsible for the [...]

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This work has been carried out and no issues were encountered. Please be aware that between: 27th November 2010 00:00am until 28th November 2010 23:59pm There is essential maintenance scheduled on the monitoring watchdog service. During this period, it is possible that you may receive erroneous SMS or email alerts indicating that your monitored service(s) [...]

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We have had a strategy in mind recently to upgrade servers within net0 (non-clustered platform), to try and bring the service more up to date and allow for better performance. By replicating some of the functionality applied in the cluster, we have been able to increase performance by a significant factor, for both static and [...]

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So you’ve made the decision to move your Magento store? But there is one large caveat, the store is currently trading and downtime isn’t an issue you want to run in to. We try to make migration painless and ensure downtime is at an absolute minimum, this isn’t an overnight process however and we always [...]

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When pointing your domain to Sonassi hosting, you will need to use the following three nameservers. ns1.sonassihosting.com ns2.sonassihosting.com ns3.sonassihosting.com

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Sonassi is a dual service hosting provider, offering both hosting services and professional services; such as design, development or consultation. This can blur the lines somewhat when it comes to addressing a fault, whether it is designated as a hosting or a development fault. To help clear this understand, here is a brief explanation of what is/is [...]

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In order for our team to prioritise support tickets correctly, any inbound ticket will enter “triage”. We will assess the urgency of the ticket and assign it for priority response, or de-prioritise the ticket to “high”, “normal” or “low” as applicable. For shared hosting customers Some examples of a hosting emergency are: Website completely unavailable, for [...]

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Layer 7 is the Application Layer is the OSI layer closest to the end user, which means that both the OSI application layer and the user interact directly with the software application. This layer interacts with software applications that implement a communicating component. Such application programs fall outside the scope of the OSI model. Application [...]

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RAID, an acronym for redundant array of inexpensive disks or redundant array of independent disks, is a technology that provides increased storage reliability through redundancy, combining multiple low-cost, less-reliable disk drives components into a logical unit where all drives in the array are interdependent. from Wikipedia – http://en.wikipedia.org/wiki/RAID_1#RAID_1 RAID 1 A RAID 1 creates an [...]

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The syntax has changed slightly on Magento 1.4.x.x for Memcache use. We recommend using the following syntax in ./app/etc/local.xml <cache> <slow_backend>database</slow_backend> <fast_backend>Memcached</fast_backend> <fast_backend_options> <servers> <server> <host><![CDATA[memcached.i]]></host> <port><![CDATA[1]]></port> <persistent><![CDATA[1]]></persistent> <weight><![CDATA[1]]></weight> <timeout><![CDATA[10]]></timeout> <retry_interval><![CDATA[10]]></retry_interval> <status><![CDATA[1]]></status> </server> </servers> </fast_backend_options> <backend>memcached</backend> <memcached> <servers> <server> <host><![CDATA[memcached.i]]></host> <port><![CDATA[1]]></port> <persistent><![CDATA[1]]></persistent> <weight><![CDATA[1]]></weight> <timeout><![CDATA[10]]></timeout> <retry_interval><![CDATA[10]]></retry_interval> <status><![CDATA[1]]></status> </server> </servers> <compression><![CDATA[0]]></compression> <cache_dir><![CDATA[]]></cache_dir> <hashed_directory_level><![CDATA[]]></hashed_directory_level> <hashed_directory_umask><![CDATA[]]></hashed_directory_umask> <file_name_prefix><![CDATA[]]></file_name_prefix> </memcached> </cache> [...]

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